Returns & Refunds
We want every order to arrive as expected. This page explains how returns, refunds, and custom-order issues are handled.
Eligibility for returns
For change-of-mind returns, ready-to-ship products must be unused, in original condition, and requested within 14 days of delivery unless marked final sale. This policy does not limit your rights under the Australian Consumer Law.
Custom orders
Approved custom orders are generally not eligible for change-of-mind returns. Your consumer guarantee rights still apply to faulty or misdescribed custom products. Contact us with your order details so we can assess and resolve any issue.
Damaged or incorrect items
Please contact us as soon as you notice damage or an incorrect item, with your order details and photos if available. We will assess the issue and provide a remedy where required. Your consumer guarantee rights are not limited to a seven-day reporting period.
Refund timing
Approved refunds are returned to the original payment method. Processing times depend on payment provider and bank processing windows.
How to start a return
Email samuel@samapadesigns.com.au with your order number, reason for return, and photos if relevant. We will provide the next steps.